Coaching Agreement and Terms of Service

CRC Services, LLC
d.b.a. CRC Life Coach, d.b.a. XY Coaching

For this purpose, all references to CRC Life Coach, XY Coaching or CRC Services, LLC are considered synonymous and each is inclusive of the others.

This Agreement is entered into by and between CRC Life Coach (Coach) and the client (Client), whereby Coach agrees to provide Coaching Services for Client focusing on the topics/results/outcomes/goals as defined by the client.

Description of Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

1) Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” ( It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.

B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.

D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

2) Services
The parties agree to engage in a variable length Coaching Program through in-person, internet, or telephone meetings. Coach will be available to Client by e-mail in between scheduled meetings as defined and allowed by the Coach. Coach may also be available for additional time, per Client’s request on a prorated basis rate of the coaches current rate, per 1/2 hr, (for example, reviewing documents, reading or writing reports, engaging in other Client related services outside of coaching hours).

3) Schedule and Fees This coaching agreement is valid as of the date and time of the first paid session. The standard fee is a agreed upon by the individual coach and client and is will be based on the coaches current rate.  The standard paid session shall be 45 minutes.  If rates change before payment of the first paid session, the prevailing rates will apply.  The first billable unpaid session can be cancelled within 24 hours of any rate change with no additional fees, otherwise, the standard refund policy applies.

The refund policy in effect for the term of this Agreement is as follows:
No refunds on completed sessions.
100% refund or reschedule without penalty on any session cancelled 24 hours or more in advance.
50% refund on sessions cancelled less than 24 hours in advance but more than 12 hours in advance
0% refund on missed sessions or sessions cancelled less than 12 hours in advance.

​Coaching package refund policy: If a package of multiple coaching sessions are purchased, but cancelled before all coaching sessions are complete, the refund will be based on the coaches current PER SESSION pricing and calculated by the number of completed sessions.

NOTE: We understand that emergencies happen which may prevent a client from being available, but it is the clients responsibility to advise the coach as early as possible when these events occur and it will be determined at that time what the charge or refund, if any, will be. It will, however, never be more than 100% of a full individual session.

4) Procedure The dates/time of the coaching meetings will be mutually determined by Coach and Client via the CRC Life Coach calendar at The Coach will facilitate video-conference meetings via Zoom or other 3rd party software and will ensure technical availability. It is otherwise the client’s responsibility to ensure all technical requirements are made on the client end to properly connect.  If the Coach experiences technological problems, Client will be notified as soon as is reasonable prior to the scheduled appointment time.  Telephone or in-person sessions are always additional options.  CRC Life Coach is not responsible for additional charges and/or fees associated with any of these options.

5) Confidentiality This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

6) Release of Information No selling of information is ever done with any outside 3rd party for any purpose. No sharing of information is ever done with any outside 3rd party for any purpose with the following exception.  The Coaches of CRC Life Coach engage in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By entering this agreement, you agree to have only your name, email address and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.  According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

7) Cancellation Policy Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled calls/meetings. As noted in the Section 3) Refund Policy, Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.

8) Record Retention Policy The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 1 year.

9) Termination Either the Client or the Coach may terminate this Agreement at any time with 48 hours written (electronically or otherwise) notice. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship as stated in the Section 3) Refund Policy

10) Limited Liability Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

11) Entire Agreement This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

12) Dispute Resolution If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

13) Severability If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

14) Waiver The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

15) Applicable Law This Agreement shall be governed and construed in accordance with the laws of the State of __________, without giving effect to any conflicts of laws provisions.

16) Binding Effect This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.